At Babamama Care (accessible via https://www.babamama.care), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Babamama Care and how we use it. We comply fully with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

If you register for an account, make a purchase, or contact us directly, we may collect the following personal identifier data:

Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us. (Please note that all payment data is securely managed by our designated financial payment gateways; Babamama Care does not store raw credit card or banking details).
Technical & Usage Data: IP addresses, browser types, internet service providers (ISP), time stamps, referring/exit pages, and your behavior on our website via cookies.

2. How We Use Your Information

We use the collected information in various ways to secure a seamless experience for your family, including to:

Provide, operate, and maintain our e-commerce platform and product services.
Process your purchase transactions, arrange third-party shipping, and prevent fraudulent orders.
Understand and analyze how you interact with our website to improve user experience and system performance.
Communicate with you regarding order statuses, customer service, and (with your explicit consent) marketing or promotional updates.

3. Information Sharing and Third-Party Disclosures

We do not sell, trade, or rent your personal data to any external parties. To fulfill your orders and maintain website operations, we share essential information strictly with trusted entities:

Fulfillment & Shipping Partners: Courier companies (e.g., J&T Express, PosLaju, Ninja Van) and authorized brand partners or distributors who directly fulfill and dispatch out-of-stock or pre-order products to your address.
Payment Processors: Secured and licensed payment gateways complying with strict financial transactional regulations.
Analytics Providers: Services like Google Analytics or LiteSpeed tracking tools to audit and upgrade our system structure.

4. Data Retention and Security

We implement a variety of industry-standard security measures (including SSL encryption) to maintain the safety of your personal information. Your personal data will only be retained for as long as necessary to fulfill the operational, tax, or legal requirements of Babamama Care.

5. Cookies and Web Beacons

Like any other website, Babamama Care uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Your Privacy Rights (PDPA Compliance)

Under the Malaysian PDPA 2010, you hold explicit rights to access, correct, limit, or request the erasure of your personal data stored in our database. If you wish to withdraw your consent for promotional emails or modify your customer records, please submit a formal request via our official communication channels.

7. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.

Last Updated: June 25, 2026