At Babamama Care (accessible via https://www.babamama.care), we hold the safety, hygiene, and satisfaction of your family as our highest priorities. Because we specialize in premium baby products, newborn essentials, and mother care items, we maintain strict quality control and product hygiene standards.

Please review your shopping cart carefully before checkout. All sales are strictly final, non-replaceable, and non-refundable once an order has been successfully placed and dispatched. We do not accept returns, exchanges, or refunds for “change of mind”, accidental purchases, or preference shifts.

1. Strict Exceptions for Returns & Refunds

A return or exchange request will ONLY be evaluated, reviewed, and potentially approved under the following two absolute conditions:

Incorrect Order Delivery: The items received do not match the product description, variant, size, or model specified in your confirmed order invoice.
Manufacturing Defects or Shipping Damage: The product arrives physically broken, functionally damaged, or structurally compromised prior to delivery.
- Shipping Insurance Policy: If Shipping Insurance was purchased at checkout, Babamama Care will assist the customer in filing a full damage claim with the courier service.
- Uninsured Parcels: If NO Shipping Insurance was purchased, Babamama Care is not liable for damages caused during transit. We will file a compensation claim with the respective courier company on your behalf, but any payout will be strictly limited to the maximum standard liability coverage set by that specific courier (coverage amounts vary by courier provider). Babamama Care will not cover any remaining balance or losses beyond the courier’s maximum compensation limit.

2. Mandatory Requirement: Parcel Unboxing Video

To fully protect Babamama Care against fraudulent claims, third-party logistics mishandling, and post-delivery consumer damage, we enforce a strict and mandatory Unboxing Video Policy.

Customers must record a continuous, unedited, and uninterrupted high-definition (HD) video while opening the parcel from its sealed state.
The video must clearly capture the shipping label / consignment note attached to the box or flyer before opening.
The video must demonstrate the product being taken out of the packaging and clearly pinpoint the alleged structural defect, breakage, or missing components.
Any claim submitted without a valid, unedited parcel unboxing video will be rejected immediately, with zero exceptions. Videos showing already-opened boxes or edited/tampered frames will not be accepted as valid proof.

3. Product Condition & Hygiene Requirements

Even if an item qualifies for a return review under Section 1, it must comply fully with our health and hygiene protocols:

The product must remain completely unused, unwashed, and unassembled (for baby gear or nursery furniture).
The product must be in its original packaging with all brand tags, security stickers, protective plastics, instruction manuals, and complimentary gifts intact.
Due to strict international health, safety, and hygiene regulations, certain product categories are permanently exempted from any return, exchange, or refund under any circumstances once the external seal is broken. This includes, but is not limited to: feeding equipment, breast pumps, baby skincare, organic hygiene essentials, intimate maternity apparel, and pacifiers/teethers.

4. Claims & Return Windows

Time is of the essence when filing a return claim. You must adhere to the timeline specified below:

All refund or exchange claims must be submitted to our customer support team within forty-eight (48) hours upon successful delivery, as marked by the courier’s tracking status.
Any claim submitted after this 48-hour window will be considered invalid, as the product is deemed to have been received in perfect condition.

5. Evaluation & Refund Processing

Once your claim is officially received with the required unboxing video evidence:

Our quality assessment team will review the video and documentation within 5 to 7 business days to confirm the damage did not occur post-delivery.
If approved, the customer will be issued instructions on returning the item. Babamama Care will cover the standard return shipping costs only for verified wrong or damaged orders.
Refunds will be processed via the original payment method or store credit within 7 to 14 business days after the returned item successfully arrives at our processing hub and passes final inspection.

6. Contact Information

For any verification or to submit your unboxing video claim, please reach out to us within 48 hours via our official Contact Page or customer support channels.

Last Updated: June 25, 2026